If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We offer a 100% money back guarantee if for any reason you are not satisfied with your purchase owing to any misrepresentation of quality and/or appearance.
Simply state your claim within 7 days of receipt of your goods and you will receive a full refund.
A refund can only be issued after the goods have been returned to ArtBuy and have been checked to be in the same condition as they had first shipped.
Art Buy are pleased to deliver your artwork anywhere in Australia and New Zealand direct to your door and will deliver it free of charge to all locations.
For all International buyers, a quote shall be provided within 24 hours.
Our admin team will notify you on the day of dispatch that your item(s) are ready for dispatch and provide you with a tracking number. The item(s) can then be tracked.
Most of the featured items are in stock and will be immediately dispatched so that you may receive your artwork within 5 working days. In some cases items are hand painted to order with an approximate lead time of 28 days and this is indicated so throughout the website on an item by item basis. Where special orders are taken for large projects, special sizing, color and/or design at your request, we will need to quote lead times accordingly.