Here's Our FAQ
Q. How much does it cost to ship my artwork?
We offer FREE delivery to everywhere in Australia! For international orders, there is a small fee automatically added to your order at checkout.
Q. Who will deliver my artwork?
Art Buy uses Australia Post or TNT to ship your artwork. They deliver to locations across Australia and internationally, 7 days a week. If you aren’t home when your artwork arrives, they will leave an official note indicating your closest local pick-up point.
If you’re based in metro Sydney or Melbourne, we can personally deliver your painting right to your door! (We’ll contact you via phone to let you know our estimated arrival time).
Q. How long will it take to receive my artwork?
From the date you make your purchase, you can expect your artwork to arrive at your door within 14 working days. You receive a tracking number along with your order confirmation and can check this for updates on your delivery date.
Note: If you order an oil painting and your order is not in stock at the time of purchase, they may be hand-painted to order. This has an approximate lead time of 28 days. Similarly, if you make a custom order that requires special sizing, colour or design, we will quote lead times accordingly.
Q. How can I be sure my artwork will arrive safely?
We take every precaution to ensure your artwork arrives safely and in pristine condition. All artworks are inspected for quality prior to being securely packed, in bubble wrap, corner protectors and boxes. We also use absorbing packing materials to protect the oil paintings.
Your painting will come with a tracking number, which you can use to follow your order while it’s in transit. If you’re located in metro Sydney or Melbourne, we will even personally deliver your painting right to your door (and we even offer a hanging service on request!).
Q. Do you ship internationally?
Yes, we do! We can ship any artworks internationally. A small fee will be automatically added to your order at checkout, depending on where you live overseas.
Returns / Exchanges:
Q. Can I return my artwork if it doesn’t suit/fit in my space or if I’m unsatisfied?
Art Buy offers FREE returns on all artworks. Simply return it to us within 14 days of receiving your order to secure your money-back guarantee!
To make a return, simply log into your Art Buy account on our website, view your order using the ‘Complete Orders’ link under the My Account menu and click the Return Item(s) button.
Your refund will be issued once the goods have been received by Art Buy. We will notify you via email when we have processed your refund.
Q. Can you replace or exchange my artwork if there is a fault or I change my mind?
Q. What forms of payment do you accept?
We accept all credit cards and payment is made via PayPal. We also offer Afterpay.
You can also pay online via direct bank deposit, with the following details:
- BSB: 012235
- Account number: 488813493
Q. How does a direct bank deposit work?
Direct Deposit is a simple way to transfer money directly via your internet banking platform. When you’re logged in your bank’s website, choose the Pay Anyone feature. You will then be asked to enter Art Buy’s BSB number and account number (BSB Number: 012235 // Account Number: 4888 13493). In the ‘Reference’ field, include the painting code and in the ‘Payment’ field, add the cost of the painting (be sure to check carefully before submitting).
Buying Art Online:
Q. Does the painting look exactly like the picture on the webpage?
We take great care to ensure our photographs capture all artworks as closely as possible. They are shot in natural lighting and we provide multiple perspectives of the painting so you get a true sense of what it will look like in your space. However, computer screens can cause very slight distortions in the colours, so we cannot guarantee that your painting will look identical to the image.
Importantly, all our oil paintings and authentic Aboriginal artare original works,which means there will always be minor variations between them. No brushstroke is exactly the same between paintings and that’s what makes them so special!
Q. Is there any way to see my chosen artwork in person before I buy?
Our sister company ‘Fantastic Framing’ has showrooms across Sydney and Melbourne (see specific locations here). This means that many artworks are available for viewing in person. However, not all paintings are in stock at all showroom locations.
To check if and where your chosen artwork is available to view, view the artwork listing carefully. It will specify which showroom the painting is currently being housed in. If you’re unsure or want to double check, don’t hesitate to give us a call on 1300 324 441or email us at firstname.lastname@example.org.
Q. How do I know my artwork is genuinely hand-painted?
At Art Buy, we are passionate about operating with integrity and ethically source all the artworks in our gallery. Each piece comes with a Certificate of Authenticity and bearing the artist’s signature.
Unlike many physical and online shops selling mass produced oil ‘paintings’ (which are really printed images of paintings), every artwork we curate is individually hand-painted by a talented artist.